Terms of Service
Draft for legal review. This page is a starting draft, not legal advice. Have counsel check it and fill in the bracketed details before it is relied on.
These Terms of Service ("Terms") govern access to and use of Steerline (the "Service"), provided by Steerline [legal entity type], [registered address] ("Steerline", "we", "us"). By creating an organization, starting a trial or using the Service, the person accepting these Terms agrees to them on behalf of their organization (the "Customer", "you") and confirms they have authority to do so.
1. The Service
1.1 Steerline is a hosted program management and assurance
application. Each Customer has its own workspace at an address of the
form yourcompany.steerline.co.
1.2 We may improve and change the Service. We will not materially reduce the core functions of a paid plan during a paid term without notice.
1.3 Features available to you depend on your plan, as described at steerline.co/pricing or in your order form.
2. Accounts and users
2.1 You are responsible for the people you invite, their roles, and keeping sign-in methods secure. Tell us promptly at security@steerline.co if you suspect unauthorized access.
2.2 Editors are users who can change records (contributors, finance and administrators). Viewers, sponsors and guests are not charged for.
2.3 You must not share a single user account between several people.
3. Trials
3.1 New organizations start with a 30-day free trial of the Business plan. If card payment is required at sign-up, you will not be charged until the trial ends and you may cancel before then.
3.2 If you do not choose a paid plan by the end of the trial, your workspace becomes read-only. Your data is kept and can be exported, and is handled under Section 9 if you do not continue.
4. Fees and payment
4.1 Self-service plans (Team and Business) are priced per editor per month, billed yearly or monthly, as shown when you subscribe. Services, Enterprise and Government plans are priced by order form.
4.2 Card payments are processed by Stripe. Fees are due in advance for each billing period and exclude taxes, which you pay where they apply.
4.3 The number of editors is counted daily. Changes in editors are reflected from the next renewal; moving to a higher plan applies at once and is prorated.
4.4 If a payment fails, editing continues for 14 days after the due date; after that the workspace becomes read-only until payment is made. We do not delete data for late payment without the notice in Section 9.
4.5 We may change list prices with at least 30 days' notice, effective from your next renewal.
5. Your data
5.1 You own the records, files and other content you put into the Service ("Customer Data"). You grant us the rights needed to host, process, transmit and display Customer Data to provide, secure and support the Service.
5.2 Where Customer Data includes personal data, our Data Processing Agreement forms part of these Terms.
5.3 We do not sell Customer Data and do not use it to train AI models. AI features act only when a user asks, and AI agents propose changes that a person must approve.
5.4 You are responsible for having the right to put Customer Data into the Service.
6. Acceptable use
You must not: (a) break the law or infringe others' rights through the Service; (b) try to access another customer's data or bypass security or plan limits; (c) probe, scan or load-test the Service except under our vulnerability disclosure policy; (d) upload malware; (e) resell the Service except under a Services or partner agreement with us.
7. Security and availability
7.1 We protect the Service with the measures described on our Trust and security page and in Annex II of the DPA.
7.2 We aim for high availability and publish service status at
status.steerline.co. Service levels and credits, if any,
are set out in an order form or support terms.
8. Confidentiality
Each party will protect the other's confidential information with reasonable care, use it only for this agreement, and disclose it only to people who need it and are bound by similar duties, or where the law requires.
9. Term, termination and data
9.1 These Terms last while you use the Service. You may cancel at any time on the Billing page; cancellation takes effect at the end of the paid period.
9.2 Either party may terminate for material breach not cured within 30 days of notice.
9.3 After your subscription or trial ends, you can export Customer Data for [30] days. We then delete it from the live Service, and from backups within [35] days after that, unless the law requires us to keep it.
10. Warranties and disclaimers
We will provide the Service with reasonable skill and care. Otherwise, to the extent the law allows, the Service is provided "as is", and recommendations, forecasts and AI-drafted text are aids to your judgment, not guarantees.
11. Liability
11.1 Neither party is liable for indirect or consequential loss, or loss of profits, revenue or goodwill.
11.2 Each party's total liability under these Terms in any 12 months is limited to the fees paid or payable by the Customer in those 12 months, except for [payment obligations, breach of confidentiality, and liability that cannot be limited by law].
12. General
12.1 Changes. We may update these Terms with at least 30 days' notice for material changes. Continued use after that date means acceptance.
12.2 Governing law. These Terms are governed by the laws of [jurisdiction], and the courts of [jurisdiction] have exclusive jurisdiction.
12.3 Order of precedence. A signed order form overrides these Terms where they conflict; the DPA governs personal data.
12.4 Contact. legal@steerline.co, Steerline, [registered address].